IRIS: International Repair Information System

In 1994, the EACEM (European Association for Consumer Electronics Manufacturers) started activities via the EASSC (European After-Sales Service Committee) to promote a universal coding system, called IRIS, and a common Warranty claim form throughout Europe. An official Recommendation was issued in 1995.

DIGITALEUROPE members actively update and manage the IRIS Repair Coding System.
Please contact info@digitaleurope.org to get connected to the IRIS Steering Committee.

IRIS training material

IRIS, Why and How (.ppt): A basic introduction. Please click here.
A new full version of the latest IRIS code and all translations is available for download as an Excel database here (.xls).
IRIS Course: A basic training course on the contents and use of IRIS. Please click on the link for the training COURSE (.ppt).
IRIS Quick Information: A quick reference code. Please click here (.doc).
- Groupe SEB IRIS Training material (.pptx)

A full PDF version of the IRIS table, including all translations, may be downloaded below in 16 languages.

Czech	Danish	Dutch	English
French	Finnish	German	Hungarian
Italian	Norwegian	Polish	Russian
Slovakian	Swedish	Spanish	Turkish

Explanatory presentation for the extended codes in version 6.6:
English, German and Italian

DIGITALEUROPE Warranty Claim Format

The DIGITALEUROPE Warranty Claim Format is designed to be used as a standardised claim format between electronics manufacturers and repair services. It currently exists in an older format (v 1.1) and an update and enlarged new format (v 2.0), it is advisable to use the most recent format:

DSDF – DIGITALEUROPE Service Data Format

The DIGITALEUROPE Service Data format is destined for usage as a data framework between all parties involved in after sales services, manufacturers, repair services, logistics.

This IRIS code structure is also developed for usage of white goods. For more information about white goods organisation, please refer to the APPLiA (former CECED) Website and read the press release.

Further online support for IRIS code text phrase search and download of all related documents is available at www.iriscode.org.

In September 2016, DIGITALEUROPE, together with other 14 other industry associations in Europe released an infographic explaining why products and services are not sold everywhere in the EU. Click here to download it.